Your personal data matters deeply to Circkex. We are fully transparent about what information we collect, why we collect it, and how we keep it secure.
A quick overview of the key points before diving into the details — the six core pillars of Circkex's Privacy Policy.
Every piece of your data and every transaction is protected by 256-bit SSL encryption — the same technology used by modern banks.
Circkex never sells your name, phone number, or payment information. It is not shared with third parties either.
You have the right to view, correct, or request deletion of your personal data. Contact our support team at any time.
Circkex collects only the information that is necessary. No unnecessary data is requested or stored.
You can disable non-essential cookies at any time. Only strictly necessary cookies are enabled by default.
Circkex's data protection practices are audited annually by an independent third party. Results are published transparently.
Circkex collects only the information required to operate the platform and provide you with a better service. No unnecessary data is requested.
| Data Type | Example | Mandatory |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Yes |
| Contact Information | Email, phone number | Yes |
| Payment Information | BKash/Nagad number, transaction ID | Yes |
| Device Information | IP address, browser, device model | Automatic |
| Gaming History | Bets, wins, losses, session duration | Automatic |
| Optional Information | Profile picture, favourite games | No |
Circkex uses your information only for legitimate, clearly defined purposes. The legal basis is carefully considered before any data is processed.
Circkex shares your information only in limited, clearly defined circumstances. Your data is never sold for profit under any conditions.
Circkex does not retain your data longer than necessary. Once legal obligations are fulfilled, your information is securely deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the lifetime of your account | Service Delivery |
| Transaction Records | 5 years | Legal Obligation |
| KYC Documents | 5 years | Regulatory Requirements |
| Gaming Logs | 2 Years | Dispute Resolution |
| Support Conversations | 3 Years | Service Improvement |
| Marketing Preferences | Until consent is withdrawn | Your Preferences |
Once the designated retention period expires, data is permanently deleted or anonymised. Even after account closure, certain information may be retained for a specified period for legal compliance.
Circkex uses cookies to keep the platform running smoothly and to improve your experience. Cookies are small files stored in your browser.
| Cookie Type | Purpose | Duration | Type |
|---|---|---|---|
| Session Cookies | Maintaining Login State | Until the browser is closed | |
| Security Cookies | CSRF & Fraud Prevention | 1 Day | |
| Preference Cookies | Language & theme settings | 1 year | |
| Analytics Cookies | Understanding Usage Patterns | 2 Years | |
| Marketing Cookies | Relevant Offers | 90 Days |
Payment data is the most sensitive information we hold. Circkex has put special measures in place to keep it secure.
Every Circkex user has the following rights over their own data:
You may request access to any data we hold about you.
You can request corrections to any inaccurate or incomplete information.
You can request the deletion of your data, unless we are required to retain it by law.
You may request that processing of your data be restricted for specific purposes.
You may request an export of your data in a commonly used, portable format.
You may object to the processing of your data for specific purposes.
Circkex strictly enforces an 18+ policy. No one under the age of 18 is permitted to register, and their personal information is never knowingly collected.
If a minor registers by any means and this is identified, the account will be closed immediately and all collected data will be deleted. Any transactions will be cancelled.
Data breach risks exist on any platform. Circkex has a clear, pre-established protocol outlining exactly how such situations will be handled.
Circkex is an international platform. In some cases, your data may be processed or stored on servers outside Bangladesh.
When transferring data, Circkex ensures that the destination country has adequate data protection laws in place, or that equivalent protection is guaranteed through contractual agreements. We maintain strict data processing agreements with all third-party server providers.
Circkex may update this Privacy Policy as needed. Changes may be prompted by new legislation, business developments, or technological advancements.
If you have any questions, concerns, or requests regarding Circkex's privacy policy, please get in touch. We're always here to help.
We usually respond within 48 hours. For urgent matters, please contact us via live chat.